Once you consider the option to purchase a service through STUNET every student his representative must be aware of the money that is refundable in the process and what is not. To do this, you must read this refund policy in order to understand and accept it. By accepting these refund policies prior to any deposit or payment, our procedure has to be unconditionally accepted and therefore, there will be no room for discussion or objection once the process is initiated. It is the obligation of each student to visit our website and ask the company’s representative for a copy of this document and understand that they have freely made the decision to use the services of STUNET as an intermediary before the institutions, companies, embassies, insurances, service providers or other companies with which they work. These policies published on the website www.stunet.com.au and are available at all times to the public. It should be taken into account that these are the exclusive refund policies of STUNET, but that each institution (education providers, insurers, accommodation companies, airlines, et…) manage their own refund policies which must be requested by the student from them, before making any payment. Both, STUNET’s Policies and the Policies of each Institution must be complied with when requesting any type of refund.
EDUCATION PROVIDER REGISTRATION: Once the student selects a study program, he/she will pay the STUNET the sum equivalent to $200 US for the registration of the chosen program. Payment must be made online on STUNET’s website or by the mean indicated by the company. This value covers the initial administrative and operative process, which results in the registration on the education provider, from which the student can request a copy. This value is part of the general price, and therefore 100% payable to the study program. This payment implies that the process of studying abroad has begun, and in all circumstances is non-refundable.
Some institutions with which STUNET works request that the student initially make a partial payment of the tuition, material and enrolment fees, while the visa is being processed. If this is the case, the STUNET representative will inform the student to make this initial partial payment, which corresponds to a percentage of the tuition fee and can range between 25% and 50% of the total cost, this depends on the criteria of each institution. The initial partial payment is an advance payment of the studies and the difference must be paid prior to the date the institution indicates in their offer letter. Conditions apply for reimbursement if the student desists to continue the process, different conditions apply for the reimbursement due to the fact every education provider has a different refund policy.
Some institutions with which STUNET works require confirmation of the total payment of the course tuition, prior to the visa application process. This payment may include “additional expenses” to the enrollment such as study materials, enrolment fee, airfares, airport reception, housing reservation, etc. and must be described in the institution’s offer. This total payment must be made at the time that the education or service provider indicates. The student must bear the bank transfer costs abroad, the transfer of the registration will be done by the student, and it’s the student’s responsibility to ensure that the rate conversions are correct. STUNET will be responsible for verifying that the transfer has been received correctly. The student must assume any missing amount of money that is generated by fluctuations in different currencies on the day of the transfer. This total payment is a guarantee to the STUNET of the decision to complete the registration process, and as such, it is an acquired commitment. Conditions apply for reimbursement if the student desists to continue the process, different conditions apply for the reimbursement due to the fact every education provider has a different refund policy.
REFUNDS: if the student decides to cancel their process of studying abroad or renewing his/her visa “for any reason, and at any time” after having made the initial partial payment, $ 400 US of the payment realized by the student will be withheld, by concept of “administrative expenses of annulment of process”. For the purposes of refund, the student must submit a written request for cancellation of the process and its respective refund to STUNET, and this will be made within a maximum period of six (6) months, after the date of having presented the letter and the company receiving the refund from the education provider.
If for any reason the student decides to cancel his course or renewal process after the visa is approved, $ 600 US of the payment realized by the student will be withheld, for the concept of “administrative expenses for cancellation of the process”. For the purpose of the refund, the student must submit a written request for cancellation of the process and its respective refund, which will be made within a maximum period of six (6) months, after the date of submitting the letter. Once the student has started classes, any deposit or payment made to STUNET is non-refundable. Important to note that a change of program may result in visa impairment in many countries.
If the student’s visa is denied, the refund of the amount paid for the initial partial payment of the Tuition will be made in a maximum period of six (6) months, applying the following clauses:
1- When the refusal of the visa has been due to inconsistency or total or partial lack of veracity in any information provided by the student, or his or her assignee, to STUNET, immigration department and / or to the immigration department or embassy. In this case, $ 500 US of the amount paid of the fees will be retained.
2-When the visa refusal has been due to the student’s omission of information considered relevant to STUNET, immigration department and / or the Embassy. In this case, $ 250 US of of the amount paid of the fees will be retained.
3-When the refusal of the visa has been for the student not to demonstrate to the immigration department or Embassy the supporting financial evidence suggested by the STUNET to the student verbally or in writing. In this case, $250 US of the amount paid of the fees will be retained.
4- When the visa refusal has been issued by an immigration department or Embassy of a country considered to be at high risk of visa refusal for the student’s nationality, and the student has been warned, verbally or in writing, but the student decided to assume the risk. In this case, $250 US of the amount paid of the fees will be retained.
5-When the visa refusal has been issued by an immigration department or Embassy of a country for other reasons that are not in control of STUNET. In this case $200 US the initial payment will be retained.
When the reimbursement comes from an external institution, their reimbursement policies must also be complied with, which generates a percentage withholding according to their causes. The maximum period for this refund is six months after filing the request for refund in STUNET and in the institution.
INTERNATIONAL MEDICAL ASSISTANCE REFUND: Once the international medical insurance has been paid, there refund will be processed and it will depend on the insurance’s policies. STUNET will retain ten percent (10%) of the total amount paid of the initial fees will be retained to cover the initial administrative and operative process. Note: It is clarified that STUNET is not the insurance agency, but an intermediary. Our job is to make the immediate bridge for the necessary and timely attention. Therefore, any dissatisfaction with medical assistance must be presented only to the entity that issues this insurance.
AIRLINE TICKETS: STUNET offers the air reservation service as an intermediary for airlines and / or travel agencies. Reimbursement policies for a cancelled ticket that will not be used should the student directly agree with the travel agency where he purchased the air ticket. It is clarified that STUNET is not the travel agency, but an intermediary. Therefore, any dissatisfaction with the tickets, flight cancellations or any other inconsistency must be presented only to the entity that issues this ticket. STUNET assumes no value for this concept. It is clarified that the air ticket must be purchased only until the visa is given the client. It will be the total responsibility of the client / student to assume any amount of money generated in the event of a flight cancellation, date changes and any penalty or difference generated by the airlines or travel agencies, exonerating STUNET of any responsibility. It is the student’s responsibility to find out with the travel agency what visas are required for the countries of the itinerary.
OTHER TRANSPORTATION SERVICES: This value is 100% refundable by the service provider if the student was not picked up abroad. It is clarified that STUNET is not responsible for this service. Therefore, any claim on receipt must be submitted only to the institution that provides it. STUNET recommends in all cases the Taxi service, or a family member / acquaintance who is responsible for the reception and transfer to the designated accommodation.
STUDY HOURS: All academic programs abroad may have a minimum duration of 1 week and up. The intensity and schedule of the course varies according to the legislation of each country, the type of course taken and the policies of each institution. In the letter of acceptance of the quota given to the student, the hourly intensity is described. By signing the education provider’s offer letter, the student confirms to accept it. If the intensity is different to the offer, the student must request them to the service provider.
ACCOMMODATION: It is clarified that STUNET is not the accommodation provider, only the intermediary. Therefore, any dissatisfaction with the accommodation must be presented to the entity that is offering it, copying to STUNET. The academies require the student’s arrival details on average 5 days before the start of classes to locate the home, and the approved visa. The confirmation time of the accommodation provider is variable and depends on the time of the year, and the availability. Different type of accommodation options are offered by diverse type of providers, the student must choose the one that most suits his/her needs.
Summary of NON-REFUNDABLE VALUES by STUNET
- a) Enrollment fee the study program (once registered)
- b) Immigration fee (value of the visa study paid to the immigration departments and or Embassies)
- c) Value cancelled by translation of documents (if realised by STUNET)
- d) Air ticket
- e) The penalty percentages described in this document
I certify that I fully accept the conditions previously read.