refund policy

Once you consider the option to purchase a service through STUNET every student his representative must be aware of the money that is refundable in the process and what is not. To do this, you must read this refund policy to understand and accept it. By accepting these refund policies before any deposit or payment, our procedure has to be unconditionally accepted. Therefore, there will be no room for discussion or objection once the process is initiated. Each student must visit our website and ask the company’s representative for a copy of this document and understand that they have freely decided to use the services of STUNET as an intermediary before the institutions, companies, embassies, insurance, service providers, or other companies with which they work. These policies are published on the website www.stunet.com.au and are available at all times to the public. It should be taken into account that these are the exclusive refund policies of STUNET, but each institution (education providers, insurers, accommodation companies, airlines, etc…) manages their refund policies which must be requested by the student, before making any payment. Both, STUNET’s Policies and the Policies of each Institution must be complied with when requesting any type of refund.

EDUCATION PROVIDER REGISTRATION: Once the student selects a study program, he/she will pay the STUNET the sum equivalent to $200 US for the registration of the chosen program. Payment must be made online on STUNET’s website or by the means indicated by the company. This value covers the initial administrative and operative process, which results in the registration of the education provider, from which the student can request a copy. This value is part of the general price, and therefore 100% payable to the study program. This payment implies that the process of studying abroad has begun, and in all circumstances is non-refundable.

Some institutions with which STUNET works request that the student initially make a partial payment of the tuition, material, and enrolment fees, while the visa is being processed. If this is the case, the STUNET representative will inform the student to make this initial partial payment, which corresponds to a percentage of the tuition fee and can range between 25% and 50% of the total cost, this depends on the criteria of each institution. The initial partial payment is an advance payment of the studies and the difference must be paid before the date the institution indicates in their offer letter. Conditions apply for reimbursement if the student desists to continue the process, different conditions apply for the reimbursement due to the fact every education provider has a different refund policy.

Some institutions with which STUNET works require confirmation of the total payment of the course tuition, before the visa application process. This payment may include “additional expenses” to the enrollment such as study materials, enrolment fee, airfares, airport reception, housing reservation, etc., and must be described in the institution’s offer. This total payment must be made at the time that the education or service provider indicates. The student must bear the bank transfer costs abroad, the transfer of the registration will be done by the student, and it’s the student’s responsibility to ensure that the rate conversions are correct. STUNET will be responsible for verifying that the transfer has been received correctly. The student must assume any missing amount of money that is generated by fluctuations in different currencies on the day of the transfer. This total payment is a guarantee to the STUNET of the decision to complete the registration process, and as such, it is an acquired commitment. Conditions apply for reimbursement if the student desists to continue the process, different conditions apply for the reimbursement due to the fact every education provider has a different refund policy.

REFUNDS: if the student decides to cancel their process of studying abroad or renewing his/her visa “for any reason, and at any time” after having made the initial partial payment, $ 550 US of the payment realized by the student will be withheld, by the concept of “administrative expenses of annulment of process”. For refund, the student must submit a written request for cancellation of the process and its respective refund to STUNET, and this will be made within a maximum period of six (6) months, after the date of having presented the letter and the company receiving the refund from the education provider.

If for any reason, the student decides to cancel his course or renewal process after the visa is approved, $ 600 US of the payment realized by the student will be withheld, for the concept of “administrative expenses for cancellation of the process”. For the refund, the student must submit a written request for cancellation of the process and its respective refund, which will be made within a maximum period of six (6) months, after the date of submitting the letter. Once the student has started classes, any deposit or payment made to STUNET is non-refundable. Important to note that a change of program may result in visa impairment in many countries.

If the student’s visa is denied, the refund of the amount paid for the initial partial payment of the Tuition will be made in a maximum period of six (6) months, applying the following clauses:

1- When the refusal of the visa has been due to inconsistency or total or partial lack of veracity in any information provided by the student, or his or her assignee, to STUNET, the immigration department, and/or to the immigration department or embassy. In this case, $ 500 US of the amount paid for the fees will be retained.

2-When the visa refusal has been due to the student’s omission of information considered relevant to STUNET, the immigration department, and/or the Embassy. In this case, $ 250 US of the amount paid for the fees will be retained.

3-When the refusal of the visa has been for the student not to demonstrate to the immigration department or Embassy the supporting financial evidence suggested by the STUNET to the student verbally or in writing. In this case, $250 US of the amount paid of the fees will be retained.

4- When the visa refusal has been issued by an immigration department or Embassy of a country considered to be at high risk of visa refusal for the student’s nationality, and the student has been warned, verbally or in writing, but the student decided to assume the risk. In this case, $250 US of the amount paid for the fees will be retained.

5-When the visa refusal has been issued by an immigration department or Embassy of a country for other reasons that are not in control of STUNET.  In this case, $200 US initial payment will be retained.

When the reimbursement comes from an external institution, their reimbursement policies must also be complied with, which generates a percentage withholding according to their causes. The maximum period for this refund is six months after filing the request for refund in STUNET and the institution.

INTERNATIONAL MEDICAL ASSISTANCE REFUND: Once the international medical insurance has been paid, there refund will be processed and it will depend on the insurance’s policies. STUNET will retain ten percent (10%) of the total amount paid for the initial fees will be retained to cover the initial administrative and operative process. Note: It is clarified that STUNET is not the insurance agency, but an intermediary. Our job is to make the immediate bridge for the necessary and timely attention. Therefore, any dissatisfaction with medical assistance must be presented only to the entity that issues this insurance.

AIRLINE TICKETS: STUNET offers the air reservation service as an intermediary for airlines and/or travel agencies. Reimbursement policies for a canceled ticket that will not be used should the student directly agree with the travel agency where he purchased the air ticket. It is clarified that STUNET is not a travel agency, but an intermediary. Therefore, any dissatisfaction with the tickets, flight cancellations, or any other inconsistency must be presented only to the entity that issues this ticket. STUNET assumes no value for this concept. It is clarified that the air ticket must be purchased only until the visa is given to the client. It will be the total responsibility of the client/student to assume any amount of money generated in the event of a flight cancellation, date changes, and any penalty or difference generated by the airlines or travel agencies, exonerating STUNET of any responsibility. It is the student’s responsibility to find out with the travel agency what visas are required for the countries of the itinerary.

OTHER TRANSPORTATION SERVICES: This value is 100% refundable by the service provider if the student was not picked up abroad. It is clarified that STUNET is not responsible for this service. Therefore, any claim on receipt must be submitted only to the institution that provides it. STUNET recommends in all cases the Taxi service or a family member/acquaintance who is responsible for the reception and transfer to the designated accommodation.

STUDY HOURS: All academic programs abroad may have a minimum duration of 1 week and up. The intensity and schedule of the course vary according to the legislation of each country, the type of course taken, and the policies of each institution. In the letter of acceptance of the quota given to the student, the hourly intensity is described. By signing the education provider’s offer letter, the student confirms to accept it. If the intensity is different from the offer, the student must request them to the service provider.

ACCOMMODATION: It is clarified that STUNET is not the accommodation provider, only the intermediary. Therefore, any dissatisfaction with the accommodation must be presented to the entity that is offering it, copying to STUNET. The academies require the student’s arrival details on average 5 days before the start of classes to locate the home and the approved visa. The confirmation time of the accommodation provider is variable and depends on the time of the year and the availability. Different types of accommodation options are offered by diverse types of providers, the student must choose the one that most suit his/her needs.

Summary of non-refundable charges for STUNET:

1.        Enrollment fee for the study program (once registered)

2.      Immigration fee (value of the visa study paid to the immigration departments and or Embassies)

3.      Value canceled by translation of documents (if realized by STUNET)

4.      Air ticket.

5.      The penalty percentages are described in this document.

I certify that I fully accept the conditions previously read.

When considering purchasing a service through STUNET, every student and their representative need to understand the refundable aspects of the process. Familiarizing oneself with the refund policy is crucial to comprehend and agree to it. By acknowledging these refund regulations before any financial transaction, one must unequivocally accept our procedure, leaving no room for debate or opposition once the process commences. It is incumbent upon each student or client to visit our website and request a copy of this document from a company representative, ensuring a voluntary decision to engage STUDENT services as an intermediary with institutions, companies, embassies, insurers, service providers, or other affiliated entities. These policies are accessible on the website  (www.stunet.com.au)  and are consistently available to the public. It is important to note that these are the exclusive refund policies of STUNET, while each institution (educational providers, cultural exchange organizations,  insurers,  accommodation providers,  airlines,  etc.) upholds its refund policies, which should be obtained by the student or client before any financial commitment. Adherence to both STUNET’s Policies and those of each Institution is mandatory when seeking any form of refund.

EDUCATION PROVIDER ENROLLMENT: Upon selecting a program of study, the student will remit to STUNET the specified amount as per the service agreement for enrolling in the chosen program. Payment should be processed through the designated channels provided by the company. This fee encompasses the initial administrative and operational procedures leading to registration with the educational institution, with the option for the student to request a copy. It constitutes a component of the total cost and is thus fully attributable to the study program. By making this payment, the student initiates the process.

Participating in a study abroad program has commenced, and under all circumstances, it is non-refundable.

Some institutions that STUNET collaborates with require students to make an initial partial payment for tuition, materials, and registration fees while their visas are being processed. If applicable, a STUNET representative will instruct the student to make this initial partial payment, which typically ranges from 25% to 50% of the total cost, depending on the institution’s guidelines. This payment serves as an advance for educational expenses, with the remaining balance due by the deadline specified in the institution’s offer letter. Refund policies vary among education providers, and specific conditions apply if a student decides to discontinue the process.

Some institutions that STUNET collaborates with require confirmation of full payment of course tuition before initiating the visa application process. This payment may encompass «additional expenses» beyond registration, such as study materials, registration fees, airfares, airport reception, accommodation reservations, etc., and should be detailed in the institution’s offer. The full payment must be settled at the specified time by the educational or service provider. The student is responsible for covering the costs of international bank transfers, with the tuition transfer being the student’s responsibility, ensuring accurate fee conversions. STUNET will validate the receipt of the transfer. Any shortfall due to currency fluctuations on the transfer day is the student’s responsibility. This full payment serves as a commitment by the student to finalize the registration process, guaranteeing STUNET’s decision. Refund terms are applicable if the student opts to discontinue the process, with varying policies across education providers.

REFUNDS: If a student opts to terminate their study abroad process or visa renewal, regardless of the reason or timing, after the initial partial payment, $1,000 US will be retained from the student’s payment for administrative costs related to process cancellation. To initiate the refund process, the student must furnish a written request for process cancellation and refund to STUNET. The refund will be processed within a maximum time frame of six (6) months from the date of submission of the cancellation request, and upon STUNET receiving reimbursement from the educational institution.

If a student opts to cancel their course or renewal process post visa approval, $1,000 US will be deducted from their payment for «administrative expenses for cancellation of the process.» To request a refund, the student must submit a written request for cancellation and refund within six (6) months from the date of the letter submission. Once classes commence, any payment or deposit made to STUNET is non-refundable. Notably, changing programs may negatively impact the visa status in various countries.

In the event of a denial of the student’s visa, the refund of the initial partial tuition payment will be processed within a maximum period of six (6) months, subject to the following clauses:

1. If the visa denial is a result of inconsistent or partially untrue information provided by the student and/or their representative to STUNET and/or the immigration authorities or embassy, $550 US will be deducted from the fee payment.
2. If a visa is denied due to a student’s failure to provide relevant information to STUNET, the immigration department, and/or the Embassy, $550 US will be deducted from the fee payment.
3. When a visa is denied due to insufficient financial evidence from the student to prove financial stability, as required by the immigration department and/or the Embassy, STUNET may recommend verbally or in writing that the student receives a refund of $550 US from the total amount paid.
4. If a visa denial is issued by an immigration department or an embassy of a country deemed high-risk for visa denials based on the student’s nationality, and the student has been duly cautioned, whether verbally or in writing, yet chooses to proceed, $550US will be deducted from the fee payment.
5. In the event of a visa denial issued by an immigration department or the Embassy of a country for reasons beyond STUNET’s control, $550 US of the initial payment will be retained.
6. When a refund originates from an external entity, its refund protocols must be adhered to, resulting in a deduction percentage based on the reasons. The deadline for this reimbursement is a maximum of six (6) months from the date of refund application submission on STUNET and at the institution.

The platform search engine to be utilized for currency conversion will be https://www.xe.com/currencyconverter based on the current exchange rate at the moment of the refund.

INTERNATIONAL MEDICAL ASSISTANCE REIMBURSEMENT: Following payment of the international medical insurance reimbursement will be arranged based on the insurance policies. It is important to note that STUNET acts as an intermediary, not the insurance provider. Our role is to facilitate prompt access to essential medical services. Any concerns regarding medical treatment should be directed to the insurance issuer.

AIRLINE TICKETS: STUNET provides air ticket reservation services as an intermediary for airlines and /or travel agencies. Refund policies for canceled tickets not used must be arranged directly with the travel agency of ticket purchase. STUNET acts solely as an intermediary and any issues with tickets, flight cancellations, or discrepancies should be addressed with the ticket issuer. STUNET holds no liability in this regard. It is important to note that plane tickets should only be purchased once the visa is in the client’s possession. The client/student bears full responsibility for any costs incurred due to flight cancellations, date changes, penalties, or fare differences imposed by airlines or travel agencies, releasing STUNET from any obligations. Clients/students are responsible for verifying visa requirements for countries on their travel itinerary with the respective travel agency.

ACCOMMODATION: It is important to note that STUNET acts as an intermediary, not an accommodation provider. Any concerns regarding accommodation should be directed to the entity providing it, with a copy to STUNET. Academies typically request student arrival information around 5 days before the commencement of classes for homestay arrangements and visa approval. The confirmation time for accommodation varies based on seasonal factors and availability. Various accommodation options are available through different providers, allowing students to select the most suitable one for their requirements.

REGISTRATION FOR EXCHANGE PROGRAMS: Upon selecting an exchange program (au pair, demi pair, w & h, etc.), clients are required to make payment to STUNET corresponding to the chosen program. Payment should be conducted solely on platforms approved by STUNET through the education agent. This fee encompasses administrative and operational procedures leading to enrollment in the chosen program. It constitutes a portion of the total cost, with 100% payable towards the selected program. This payment initiation signifies the commencement of the process and is non-refundable under any circumstances.

Summary of non-refundable charges for STUNET:

1. Enrollment fee for the study program (once registered)
2. Immigration fee (value of the visa study paid to the immigration departments and or Embassies)
3. Value canceled by translation of documents (if realized by STUNET)
4. Air ticket.
5. The penalty percentages are described in this document.

I certify that I fully accept the conditions previously read.

When considering purchasing a service through STUNET, every student and their representative need to understand the refundable aspects of the process. Familiarizing oneself with the refund policy is crucial to comprehend and agree to it. By acknowledging these refund regulations before any financial transaction, one must unequivocally accept our procedure, leaving no room for debate or opposition once the process commences. It is incumbent upon each student or client to visit our website and request a copy of this document from a company representative, ensuring a voluntary decision to engage STUDENT services as an intermediary with institutions, companies, embassies, insurers, service providers, or other affiliated entities. These policies are accessible on the website  (www.stunet.com.au)  and are consistently available to the public. It is important to note that these are the exclusive refund policies of STUNET, while each institution (educational providers, cultural exchange organizations,  insurers,  accommodation providers,  airlines,  etc.) upholds its refund policies, which should be obtained by the student or client before any financial commitment. Adherence to both STUNET’s Policies and those of each Institution is mandatory when seeking any form of refund.

EDUCATION PROVIDER ENROLLMENT: Upon selecting a program of study, the student will remit to STUNET the specified amount as per the service agreement for enrolling in the chosen program. Payment should be processed through the designated channels provided by the company. This fee encompasses the initial administrative and operational procedures leading to registration with the educational institution, with the option for the student to request a copy. It constitutes a component of the total cost and is thus fully attributable to the study program. By making this payment, the student initiates the process.

Participating in a study abroad program has commenced, and under all circumstances, it is non-refundable.

Some institutions that STUNET collaborates with require students to make an initial partial payment for tuition, materials, and registration fees while their visas are being processed. If applicable, a STUNET representative will instruct the student to make this initial partial payment, which typically ranges from 25% to 50% of the total cost, depending on the institution’s guidelines. This payment serves as an advance for educational expenses, with the remaining balance due by the deadline specified in the institution’s offer letter. Refund policies vary among education providers, and specific conditions apply if a student decides to discontinue the process.

Some institutions that STUNET collaborates with require confirmation of full payment of course tuition before initiating the visa application process. This payment may encompass «additional expenses» beyond registration, such as study materials, registration fees, airfares, airport reception, accommodation reservations, etc., and should be detailed in the institution’s offer. The full payment must be settled at the specified time by the educational or service provider. The student is responsible for covering the costs of international bank transfers, with the tuition transfer being the student’s responsibility, ensuring accurate fee conversions. STUNET will validate the receipt of the transfer. Any shortfall due to currency fluctuations on the transfer day is the student’s responsibility. This full payment serves as a commitment by the student to finalize the registration process, guaranteeing STUNET’s decision. Refund terms are applicable if the student opts to discontinue the process, with varying policies across education providers.

REFUNDS: If a student opts to terminate their study abroad process or visa renewal, regardless of the reason or timing, after the initial partial payment, $1,000 US will be retained from the student’s payment for administrative costs related to process cancellation. To initiate the refund process, the student must furnish a written request for process cancellation and refund to STUNET. The refund will be processed within a maximum time frame of six (6) months from the submission date of the cancellation request and (6) months upon STUNET receiving reimbursement from the educational institution.

If a student opts to cancel their course or renewal process post visa approval, $1,000 US will be deducted from their payment for «administrative expenses for cancellation of the process.» To request a refund, the student must submit a written request for cancellation and refund within six (6) months from the date of the letter submission. Once classes commence, any payment or deposit made to STUNET is non-refundable. Notably, changing programs may negatively impact the visa status in various countries.

In the event of a denial of the student’s visa, the refund of the initial partial tuition payment will be processed within a maximum period of six (6) months, subject to the following clauses:

1. If the visa denial is a result of inconsistent or partially untrue information provided by the student and/or their representative to STUNET and/or the immigration authorities or embassy, $550 US will be deducted from the fee payment.
2. If a visa is denied due to a student’s failure to provide relevant information to STUNET, the immigration department, and/or the Embassy, $550 US will be deducted from the fee payment.
3. When a visa is denied due to insufficient financial evidence from the student to prove financial stability, as required by the immigration department and/or the Embassy, STUNET may recommend verbally or in writing that the student receives a refund of $550 US from the total amount paid.
4. If a visa denial is issued by an immigration department or an embassy of a country deemed high-risk for visa denials based on the student’s nationality, and the student has been duly cautioned, whether verbally or in writing, yet chooses to proceed, $550US will be deducted from the fee payment.
5. In the event of a visa denial issued by an immigration department or the Embassy of a country for reasons beyond STUNET’s control, $550 US of the initial payment will be retained.
6. When a refund originates from an external entity, its refund protocols must be adhered to, resulting in a deduction percentage based on the reasons. The deadline for this reimbursement is a maximum of six (6) months from the date of refund application submission on STUNET and at the institution.

The platform search engine to be utilized for currency conversion will be https://www.xe.com/currencyconverter based on the current exchange rate at the moment of the refund.

INTERNATIONAL MEDICAL ASSISTANCE REIMBURSEMENT: Following payment of the international medical insurance reimbursement will be arranged based on the insurance policies. It is important to note that STUNET acts as an intermediary, not the insurance provider. Our role is to facilitate prompt access to essential medical services. Any concerns regarding medical treatment should be directed to the insurance issuer.

AIRLINE TICKETS: STUNET provides air ticket reservation services as an intermediary for airlines and /or travel agencies. Refund policies for canceled tickets not used must be arranged directly with the travel agency of ticket purchase. STUNET acts solely as an intermediary and any issues with tickets, flight cancellations, or discrepancies should be addressed with the ticket issuer. STUNET holds no liability in this regard. It is important to note that plane tickets should only be purchased once the visa is in the client’s possession. The client/student bears full responsibility for any costs incurred due to flight cancellations, date changes, penalties, or fare differences imposed by airlines or travel agencies, releasing STUNET from any obligations. Clients/students are responsible for verifying visa requirements for countries on their travel itinerary with the respective travel agency.

 ACCOMMODATION: It is important to note that STUNET acts as an intermediary, not an accommodation provider. Any concerns regarding accommodation should be directed to the entity providing it, with a copy to STUNET. Academies typically request student arrival information around 5 days before the commencement of classes for homestay arrangements and visa approval. The confirmation time for accommodation varies based on seasonal factors and availability. Various accommodation options are available through different providers, allowing students to select the most suitable one for their requirements.

 REGISTRATION FOR EXCHANGE PROGRAMS: Upon selecting an exchange program (au pair, demi pair, w & h, etc.), clients are required to make payment to STUNET corresponding to the chosen program. Payment should be conducted solely on platforms approved by STUNET through the education agent. This fee encompasses administrative and operational procedures leading to enrollment in the chosen program. It constitutes a portion of the total cost, with 100% payable towards the selected program. This payment initiation signifies the commencement of the process and is non-refundable under any circumstances.

Summary of non-refundable charges for STUNET:

1. Enrollment fee for the study program (once registered)
2. Immigration fee (value of the visa study paid to the immigration departments and or Embassies)
3. Value canceled by translation of documents (if realized by STUNET)
4. Air ticket.
5. The penalty percentages are described in this document.

I certify that I fully accept the conditions previously read.

When considering purchasing a service through STUNET, every student and their representative need to understand the refundable aspects of the process. Familiarizing oneself with the refund policy is crucial to comprehend and agree to it. By acknowledging these refund regulations before any financial transaction, one must unequivocally accept our procedure, leaving no room for debate or opposition once the process commences. It is incumbent upon each student or client to visit our website and request a copy of this document from a company representative, ensuring a voluntary decision to engage STUENT services as an intermediary with institutions, companies, embassies, insurers, service providers, or other affiliated entities. These policies are accessible on the website  (www.stunet.com.au)  and are consistently available to the public. It is important to note that these are the exclusive refund policies of STUNET, while each institution (educational providers, cultural exchange organizations,  insurers,  accommodation providers,  airlines,  etc.) upholds its refund policies, which should be obtained by the student or client before any financial commitment. Adherence to both STUNET’s Policies and those of each Institution is mandatory when seeking any form of refund.

EDUCATION PROVIDER ENROLLMENT: Upon selecting a program of study, the student will remit to STUNET the specified amount as per the service agreement for enrolling in the chosen program. Payment should be processed through the designated channels provided by the company. This fee encompasses the initial administrative and operational procedures leading to registration with the educational institution, with the option for the student to request a copy. It constitutes a component of the total cost and is thus fully attributable to the study program. By making this payment, the student initiates the process.

Participating in a study abroad program has commenced, and under all circumstances, it is non-refundable.

Some institutions that STUNET collaborates with require students to make an initial partial payment for tuition, materials, and registration fees while their visas are being processed. If applicable, a STUNET representative will instruct the student to make this initial partial payment, which typically ranges from 25% to 50% of the total cost, depending on the institution’s guidelines. This payment serves as an advance for educational expenses, with the remaining balance due by the deadline specified in the institution’s offer letter. Refund policies vary among education providers, and specific conditions apply if a student decides to discontinue the process.

Some institutions that STUNET collaborates with require confirmation of full payment of course tuition before initiating the visa application process. This payment may encompass «additional expenses» beyond registration, such as study materials, registration fees, airfares, airport reception, accommodation reservations, etc., and should be detailed in the institution’s offer. The full payment must be settled at the specified time by the educational or service provider. The student is responsible for covering the costs of international bank transfers, with the tuition transfer being the student’s responsibility, ensuring accurate fee conversions. STUNET will validate the receipt of the transfer. Any shortfall due to currency fluctuations on the transfer day is the student’s responsibility. This full payment serves as a commitment by the student to finalize the registration process, guaranteeing STUNET’s decision. Refund terms are applicable if the student opts to discontinue the process, with varying policies across education providers.

REFUNDS: If a student opts to terminate their study abroad process or visa renewal, regardless of the reason or timing, after the initial partial payment, $1,000 US will be retained from the student’s payment for administrative costs related to process cancellation. To initiate the refund process, the student must furnish a written request for process cancellation and refund to STUNET. The refund will be processed within six (6) months from the submission date of the cancellation request and (6) months upon STUNET receiving reimbursement from the educational institution.

If a student opts to cancel their course or renewal process post visa approval, $1,000 US will be deducted from their payment for «administrative expenses for cancellation of the process.» To request a refund, the student must submit a written request for cancellation and refund within six (6) months from the date of the letter submission. Once classes commence, any payment or deposit made to STUNET is non-refundable. Notably, changing programs may negatively impact the visa status in various countries.

In the event of a denial of the student’s visa, the refund of the initial partial tuition payment will be processed within a maximum period of six (6) months, subject to the following clauses:

1. If the visa denial is a result of inconsistent or partially untrue information provided by the student and/or their representative to STUNET and/or the immigration authorities or embassy, $ 1.000 US will be deducted from the fee payment.
2. If a visa is denied due to a student’s failure to provide relevant information to STUNET, the immigration department, and/or the Embassy, $ 1.000 US will be deducted from the fee payment.
3. When a visa is denied due to insufficient financial evidence from the student to prove financial stability, as required by the immigration department and/or the Embassy, STUNET may recommend verbally or in writing that the student receives a refund of $ 1.000 US from the total amount paid.
4. If a visa denial is issued by an immigration department or an embassy of a country deemed high-risk for visa denials based on the student’s nationality, and the student has been duly cautioned, whether verbally or in writing, yet chooses to proceed, $ 1.000 US will be deducted from the fee payment.
5. In the event of a visa denial issued by an immigration department or the Embassy of a country for reasons beyond STUNET’s control, $1.000 US of the initial payment will be retained.
6. When a refund originates from an external entity, its refund protocols must be followed, resulting in a deduction percentage based on the reasons. The deadline for this reimbursement is (6) six months after submitting the refund request in writing and (6) six months after receiving the disbursement in STUNET from the educational and/or service provider.

   The platform search engine for currency conversion will be https://www.xe.com/currencyconverter, based on the current exchange rate at the refund time.

INTERNATIONAL MEDICAL ASSISTANCE REIMBURSEMENT: Following payment of the international medical insurance reimbursement will be arranged based on the insurance policies. It is important to note that STUNET acts as an intermediary, not the insurance provider. Our role is to facilitate prompt access to essential medical services. Any concerns regarding medical treatment should be directed to the insurance issuer.

AIRLINE TICKETS: STUNET provides air ticket reservation services as an intermediary for airlines and /or travel agencies. Refund policies for canceled tickets not used must be arranged directly with the travel agency of ticket purchase. STUNET acts solely as an intermediary and any issues with tickets, flight cancellations, or discrepancies should be addressed with the ticket issuer. STUNET holds no liability in this regard. It is important to note that plane tickets should only be purchased once the visa is in the client’s possession. The client/student bears full responsibility for any costs incurred due to flight cancellations, date changes, penalties, or fare differences imposed by airlines or travel agencies, releasing STUNET from any obligations. Clients/students are responsible for verifying visa requirements for countries on their travel itinerary with the respective travel agency.

ACCOMMODATION: It is important to note that STUNET acts as an intermediary, not an accommodation provider. Any concerns regarding accommodation should be directed to the entity providing it, with a copy to STUNET. Academies typically request student arrival information around 5 days before the commencement of classes for homestay arrangements and visa approval. The confirmation time for accommodation varies based on seasonal factors and availability. Various accommodation options are available through different providers, allowing students to select the most suitable one for their requirements.

REGISTRATION FOR EXCHANGE PROGRAMS: Upon selecting an exchange program (au pair, demi pair, w & h, etc.), clients are required to make payment to STUNET corresponding to the chosen program. Payment should be conducted solely on platforms approved by STUNET through the education agent. This fee encompasses administrative and operational procedures leading to enrollment in the chosen program. It constitutes a portion of the total cost, with 100% payable towards the selected program. This payment initiation signifies the commencement of the process and is non-refundable under any circumstances.

Summary of non-refundable charges for STUNET:

1. Enrollment fee for the study program (once registered)
2. Immigration fee (value of the visa study paid to the immigration departments and or Embassies)
3. Value canceled by translation of documents (if realized by STUNET)
4. Air ticket.
5. The penalty percentages are described in this document.

I certify that I fully accept the conditions previously read.